Introduction
Numbers cannot be ported if the customer details do not match those in the Losing Carrier's system. Numbers labeled with Code 03 indicate that the listed number belongs to a different end-customer than the one listed or that the number is incorrect.
To proceed with the port and send CNA, verify the latest invoice for consistency in customer details. If discrepancies exist in customer information or the number itself, either withdraw or cancel the number or the port. In cases where a number has been inaccurately recorded in the PNV document, the correct number will be added to the port as an added number. Refer to the provided guide for more information on managing added numbers.
Alternatively, if the end-customer details and numbers match the latest invoice, initiate a dispute with the Losing Carrier.
To proceed with the port and send CNA, verify the latest invoice for consistency in customer details. If discrepancies exist in customer information or the number itself, either withdraw or cancel the number or the port. In cases where a number has been inaccurately recorded in the PNV document, the correct number will be added to the port as an added number. Refer to the provided guide for more information on managing added numbers.
Alternatively, if the end-customer details and numbers match the latest invoice, initiate a dispute with the Losing Carrier.
Figure 1. Customer pathways for actioning Code 03 rejection
How-To Guide
Option 1: Cross-check name
Note: This solution requires the latest customer invoice for reference
Step 1: Review PNV Response
- Review the email notification for the PNV Response.
- The PNV response will highlight all number/s labelled with a Code 03 rejection by the Losing Carrier.
Step 2: Compare PNV Request vs latest invoice
- Review and cross-check the name of the end-customer between the Request and the latest invoice.
- If the name of the customer is inconsistent, cancel the port order and create a new one with the correct name matching that latest invoice. The new port order can be sent straight to CNA.
- Failure to address all PNV concerns before submitting to CNA may result in additional charges and time delays. Please consult your service schedule or contract for information on charges.
- If the submission to CNA is done incorrectly, a manual withdrawal of a port is necessary which can delay the port further.
Option 2: Cross-check number/s
Step 1: Compare PNV Request vs latest invoice
- Review and cross-check the listed numbers between the Request and the latest invoice.
- If there are number/s in the port order that are not listed on the latest invoice, these must be removed from the port order. If there are no additional concerns with the port, it can be submitted straight to CNA.
- If the number/s on the PNV Request match the latest invoice, response to the ticket to raise a dispute with the Losing Carrier.
Option 3: Raise a dispute
Step 1: Respond to ticket
- Respond to the Logged ticket sent via email following the port submission. Request the initiation of a dispute with the Losing Carrier regarding the Code 03 rejection specified in the PNV Response.
- Include a copy of the latest invoice and evidence from the Losing Carrier suggesting the rejection is incorrect.
- The resolution of a dispute typically takes 2 business days, although it may exceed this timeframe. However, the code does not specify a maximum duration. During this period, resubmitting the port is not permitted.
- The operations team will respond with the outcome from the Losing Carrier.
