Number Manager
Take control of inbound calls with ease.
With Number Manager, you have everything you need to offer premium inbound services under your own brand.
Number Manager allows you to route, manage and monitor calls with just a few clicks. Symbio provides an entire range of inbound numbers to suit businesses operating locally, nationally and internationally.
BYO Domain and Branding. Number Manager is fully white-label, and can be customised to fit your brand’s look and feel.
This allows you to choose the features available within Number Manager, as well as how it looks so you can promote it your way.
Number Manager comes with a wide array of advanced call routing and management features. This means you can pick and choose which features you want to offer, and create flexible pricing models for your customers
With network Call Queueing you have unlimited line capacity. Calls are queued within the carrier network, so you don’t need expensive surplus lines on site to handle call volumes that only occur during peak periods.
Number Manager supports 1300, 1800, 13, Local, Mobile and International Numbers. Choose from Milllions of Symbio’s own numbers, or easily port your existing numbers.
Add an automated menu system to your number. Customers can choose options by pressing numbers on their dial pad, directing their call to where it needs to go.
Our touch-of-a-button call reports can provide instant and valuable information about the calls you receive. Receive quick info in real time and live call status reports so you can monitor and react as needed.
Record any number without hardware installation. Download recordings directly, or receive them via email or FTP.
Create routing rules for specific phone numbers, or for specific dates.
Divert calls to an alternate line or plan to respond to an emergency.
Route calls based on the geographical origin of the caller. State, exchange or postcode-based locations are supported.
Customers can leave voicemails during pre-determined times. Email notifications can be also be sent to notify of missed calls.
A caller's number and the number they have dialled can be displayed.
Transfer calls internally, or from one type of line to another. This avoids transfer costs and unnecessary traffic on your phone lines.
This enables multiple phones to cycle or ring at once until one is answered.
You’re backed by an Australian-based success team. Our specialist staff train you to use Number Manager, and provide ongoing support.
In the background, our market leading technology and expert in-house developers keep your calls running 24 hour a day, 365 days a year.
Porting and hosting numbers is complex. That’s why we have a dedicated porting team that can assist with pre-port validation, carrier negotiation, number conditioning, testing and assurance.
Sometimes you need local knowledge and personal support. If faults or roadblocks arise, you’ll always be able to get in touch with our expert team.
Deliver inbound voice and VoIP origination with confidence. With Symbio, your numbers are hosted on battle-tested IP infrastructure. It’s a rock-solid backbone for reliable, high quality call origination and termination services.
Telecom regulations are confusing. When it comes to the requirements for porting and using local numbers, Symbio points you in the right direction.
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