The Telecommunications (Customer Communications for Outages) Industry Standard 2024 requires telcos to keep customers and the public informed when there is a major outage to a telecommunications network.
30 September 2025, 12:40 AEST
Outage Status Update
Date/Time: 30 September 2025, 12:35 AEST
Status: Resolved
Details: Email delivery delays have been restored. Service is now back to normal
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Date/Time: 30 September 2025, 10:50 AEST
We are currently experiencing delays in receiving emails.If your matter is urgent, please contact the Symbio Support team on +61 2 9994 8585.
Thank you for your patience as we work to resolve this issue.
Enterprise & Government Customers
1300 431 456
Australia
1300 789 653
New zealand
0800 239 000
International
+61 2 9994 8555