Resource Library

Discover our latest insights, news and product announcements. Everything you need to compete - and win - in today's market.

NZ telecom regs

Article

NZ Telecom Regulations: TESA, TICSA and the TCF

Expanding into New Zealand's telecom market presents growth opportunities for Australian providers, but understanding the regulatory landscape is essential. Key frameworks like TESA, TICSA, and the TCF govern emergency services, legal intercepts, and industry standards. By aligning with these regulations, Aussie telcos can confidently navigate market entry and compliance.

Telstra wholesale CTS

Article

The end of Telstra Wholesale CTS: What now for Australian service providers?

Telstra Wholesale's decision to phase out their Call Termination Service (CTS) by September 2026 has left many service providers searching for alternatives. Symbio encourages providers to explore Australian VoIP carriers, offering free number porting for a limited time to make the transition easier. Service providers are urged to migrate their services before the stop-sell date of September 2025.

Ticker News Interview

Media Release

Australia takes on scam calls: Interview with Dylan Brown, CEO of Symbio Connect

Dylan Brown, CEO of Symbio's Connect division recently participated in an interview with Mike Loder on Ticker News about how Symbio's AI-powered Scam Shield helps fight scam calls in Australia. He emphasised the severity of the problem, citing millions of scam calls and SMS messages blocked each quarter. Scam Shield aims to empower service providers by enabling them to identify and block these malicious communications.

APAC

Article

What makes a top Asia-Pacific telecom carrier for Contact Centre providers?

Symbio is a leading telecom carrier for CCaaS and CPaaS providers in Asia-Pacific, offering high-quality voice and messaging services, local infrastructure, and Virtual Mobile Numbers. With scalable networks, compliance expertise, and responsive support, Symbio is the ideal partner for expanding in the region.

Scam shield

Media Release

Fighting Fraud with AI: Symbio’s Scam Shield Targets Voice and Messaging Fraud

Symbio Holdings, part of Aussie Broadband Group, has launched Scam Shield, an AI-powered scam detection system for voice and messaging traffic. Available in Australia, it detects scams by analyzing call patterns and provides early alerts and actionable insights. Symbio plans to expand the system to more markets.

Virtual Mobile Numbers

Article

The case for Virtual Mobile Numbers

Businesses are adopting Virtual Mobile Numbers (VMNs) for seamless communication with customers through voice and messaging. VMNs enhance customer experience by integrating with Contact Centre as a Service (CCaaS) and Unified Communications as a Service (UCaaS) platforms, enabling flexible interactions.

Translating touch to tech

Article

Wholesale Number Porting, Reimagined

Learn how Symbio is reimagining the porting process for the wholesale telecoms market. From self-service porting to process automation and 24/7 service assurance - Symbio ensures a seamless porting experience for MSPs, UCaaS and telecom providers.

​​​​​​Symbio Secures Key Licence to Enhance Voice Service Offering in Malaysia​

Media Release

​​​​​​Symbio Secures Key Licence to Enhance Voice Service Offering in Malaysia​

Symbio granted a Network Service Provider (NSP) licence by the Malaysian Communications & Multimedia Commission (MCMC), the regulatory authority in Malaysia, further expanding its in-region offering.

Flash Calling

Article

Flash Calling: The cheaper, faster alternative to SMS verification

Discover the growing importance of Flash Call verification as a cost-effective alternative to SMS for multi-factor authentication amidst rising A2P SMS . Find out how we can support both A2P SMS and Flash Calls.

Symbio is introducing enhanced communications security with support for TLS (Transport Layer Security) and SRTP (Secure Real Time Protocol).

Article

SIP TLS: Secure calling in Asia-Pacific

Symbio is introducing enhanced communications security with support for TLS (Transport Layer Security) and SRTP (Secure Real Time Protocol). The enhancement means Symbio customers can now deliver more secure calling across Asia-Pacific.

Asia-Pacific is a high-growth region for unified communications (UCaaS) and customer experience and contact centre (CCaaS) solutions.

Article

Introducing 24x7 Global Service Assurance

Achieving global communications scale can create operational headaches. That’s why we’ve introduced 24×7 service assurance for Symbio Connect customers. Our follow-the-sun support model makes it convenient for global communication providers to work with us, whenever and wherever they need.

Local presence dialing is becoming a standard feature built into many enterprise phone systems, outbound dialers, and customer experience platforms.

Article

Local Presence Dialing: Power Outbound Calling with Multi-Regional Numbers

Local presence dialing is becoming a standard feature built into many enterprise phone systems, outbound dialers, and customer experience platforms. In this article, we’ll break down how service providers and technology vendors can develop their own local presence solution to serve customers in Asia-Pacific.

Symbio and Globe Teleservices Logos

Article

Driving Growth: Globe Teleservices expands in Asia-Pacific

Discover how Globe Teleservices leverages Symbio’s South-East Asia (SEA) Hub to drive rapid expansion across Asia-Pacific.

Unlocking growth in South-East Asia

Article

Unlocking growth in South-East Asia with the Symbio SEA Hub

The Symbio SEA hub provides voice carrier connectivity to Singapore and Malaysia for a wide range of business models including UCaaS, CPaaS, and telecom.

Unleashing Efficiency and Excellence

Article

How telecom providers can win in the age of AI & automation

Explore the essential strategies for your Telcom business to thrive in today's AI-driven era. Discover how automation and innovation can help enhance the efficiency of your customer experience.