HOW-to

Handling PNV

Remove number/s

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How-To Guide

Step 1: Log in to Sonar

  • Review the email notification for the PNV Response. The PNV Response will highlight any concerns that are required to be actioned before the port is submitted to CNA.
  • Log in to Sonar using the URL provided in the email notification.
  • Access Sonar by clicking on the relevant link below which is provided in your provisioning starter pack.


Step 2: List Porting orders

  • Navigate to the top left actor menu, select Porting, then select List Porting Orders.

Step 3: Edit porting order

  • Find the order, and select Edit.


Step 4: Update port

  • Select Update port.


Step 5: Remove number/s

  • Locate the number/s to remove and select Remove.
  • Failure to address all PNV concerns before submitting CNA may result in additional charges and time delays. Please consult your services schedule or contract for information on charges.
  • If the submission to CNA is done incorrectly, a manual withdrawal of a port is necessary which can delay the port futher.


Step 6: Submit CNA

  • Select Submit CNA.
  • Failure to address all PNV concerns before submitting CNA may result in additional charges and time delays. Please consult your services schedule or contract for information on charges.
  • If the submission to CNA is done incorrectly, a manual withdrawal of a port is necessary which can delay the port futher.

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