How-To Guide
Step 1: Log in to Sonar
- Review the email notification for the PNV Response. The PNV Response will highlight any concerns that are required to be actioned before the port is submitted to CNA.
- Log in to Sonar using the URL provided in the email notification.
- Access Sonar by clicking on the relevant link below which is provided in your provisioning starter pack.
Step 2: List Porting orders
- Navigate to the top left actor menu, select Porting, then select List Porting Orders.
Step 3: Edit porting order
- Find the order, and select Edit.
Step 4: Update port
- Select Update port.
Step 5: Remove number/s
- Locate the number/s to remove and select Remove.
- Failure to address all PNV concerns before submitting CNA may result in additional charges and time delays. Please consult your services schedule or contract for information on charges.
- If the submission to CNA is done incorrectly, a manual withdrawal of a port is necessary which can delay the port futher.
Step 6: Submit CNA
- Select Submit CNA.
- Failure to address all PNV concerns before submitting CNA may result in additional charges and time delays. Please consult your services schedule or contract for information on charges.
- If the submission to CNA is done incorrectly, a manual withdrawal of a port is necessary which can delay the port futher.
Back to resources
