PORTING
Learn about PNV in Australia.
Prior to submitting a Cat C port, the PNV process is employed as a pre-qualification step. This precaution is crucial, as the rejection of any single number during the CNA phase would require the resubmission of the entire port, resulting in both time and financial consequences. The PNV process involves the Gaining Carrier forwarding the end-customer details and the list of numbers, originally included in the port request, to the Losing Carrier. The Losing Carrier is then given a 5-business-day timeframe (SLA) to provide a response.
The Losing Carrier validates the end-customer details and the numbers specified in the PNV request against their internal records. Following this, the Losing Carrier generates the PNV response; if there are numbers considered missing, they are appended to the list. Response codes are then assigned to each number (if applicable), outlining specific service details. In the event of a rejection, a corresponding rejection code is also incorporated. Lastly, any discrepancy in addresses for the services compared to the initially submitted information, is also identified.
Figure 1. Example of a PNV Request document
Response codes categorise the profile of a number. They provide information about the number, but do not prevent the port from proceeding.
Table 1. PNV Response Codes: Actionable concerns for customers and Symbio
Rejected PNVs and numbers will be identified by specific rejection codes. If an individual number is rejected, it can be removed, allowing the port to proceed. However, in cases of rejection due to Customer Authorization date (Code 1) or insufficient information (Code 2), the entire port will be rejected, necessitating a resubmission.
Table 2: PNV Rejection Codes: Actionable concerns for customers and Symbio
Additional reasons may lead to the rejection or inability to proceed with a PNV or a number, necessitating action from the customer. This may involve cross-checking with external information to address the issue.
Table 3: PNV actions: Actionable concerns for customers and Symbio
To increase the chances of a successful port, ensure that all port information is accurate. Before submitting the port, verify the following details with the Losing Carrier to prevent any potential errors:
The Complex Notification Advice (CNA) is the next step after the Pre-notification Verification (PNV). The CNA contains the same information as the PNV, highlighting the need for accuracy in the PNV process. Importantly, once the CNA is submitted, it cannot be cancelled without manual intervention, and charges will apply.
Following the submission of the CNA, the Losing Carrier will provide a Complex Cutover Advice (CCA) specifying the agreed-upon cutover date and time for the port. This is the initiation of the porting action. The operations teams will manage the rest of the port without requiring customer intervention. Once the port is successfully completed, the customer will receive a notification.
For more details on how to action each of the PNV codes, refer to the guides.
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