DID Logic accelerates APAC expansion with Symbio

Symbio works with communication service providers all over the world, helping them deploy and manage their services in the Asia-Pacific region.

Recently, our Singapore team worked with global VoIP and Virtual Number provider, DID Logic, helping them enter this exciting growth market.

Selecting a carrier partner for global scale

DID Logic’s vision is to improve the quality of global communication. Their clients include banks, aircraft manufacturers, automakers and global advertising agencies.

As a worldwide provider, DID Logic must meet unique technical and regulatory standards in every country, and looks for partners that can help them navigate these complex requirements.

“Our carrier partners are carefully vetted to meet rigorous standards for service quality, network performance, compliance and call feature support across multiple jurisdictions. We recently selected Symbio to help accelerate our entry into the Singapore market.”

Navigating the Singapore telecoms market

Symbio is a licensed carrier in Australia, New Zealand and Singapore. Symbio provides carrier network connectivity to enable calling and messaging in each country, and worldwide.

A unique part of the Symbio service is that international customers can access in-country teams to help them navigate these unfamiliar markets. This is especially useful for managing large-scale migration of phone numbers, or testing complex routing scenarios.

Working with Symbio, and using the Symbio network for domestic call termination, DID Logic were able to deliver the high quality, compliant calling experience that their customers demand.

“Understanding our unique needs as a global communication provider, Symbio acted as an extension of our business in the Singapore market. They worked on our behalf to clarify questions with the local regulator and support complex call scenario testing.

Symbio’s local market expertise and on-the-ground presence proved instrumental in accelerating our Singapore market entry. In partnership with Symbio we are able to deliver emergency calling and other key features needed for local telecom (SBO) license certification.”

Improving the quality of global communications

DID Logic and Symbio are long-term partners and look forward to further working together in new regions across Asia Pacific.